Dealing with conflict, problems and essentially difficult conversations is part of everyday life, yet most of us suck at the latter. During this Masterclass, we’ll explore why we sometimes don’t have the confidence to speak up and be heard and communicate in a calm and assertive way, especially in difficult situations. We will also explore ways of communicating the word ‘no’, boundary setting and how to reject someone or something without making you, or them feel terrible.
About the speaker: Lynda Williams
Lynda is a highly skilled publicist, communications expert, life and business coach with a passion for helping businesses and individuals shine. She has 18 years of experience working in communications with luxury hotel brands and small niche businesses with interesting stories. Her clients regularly featured in prominent media outlets such as Straits Times, Business Times, Vogue, Tatler, and Channel News Asia. In 2021 she launched Hack Your Own PR, to support small businesses and founders in navigating their own PR, helping them secure local and international headlines without the need for expensive PR retainers. Lynda also dedicates a significant portion of her time working one-on-one with individuals, coaching on business, leadership, or just life, as well as giving key note speeches on imposter syndrome, communications and the art of public relations.
Key Takeaways
1. Why do difficult conversations make us feel icky and why some of us feel this more than others
2. How to prepare for a difficult conversation
3. How to communicate a problem in a calm and articulate way
4. How to say no more and create healthy boundaries
5. How not to feel terrible about saying no and rejecting what does not serve you